Community Manager
há 2 dias

Unbabel’s Translation as a Service platform allows modern enterprises to understand and be understood by their customers in dozens of languages.

Powered by AI and refined by a global community of tens of thousands of human linguists, Unbabel delivers professional-grade content at the scale required by modern enterprises like Facebook, Microsoft, Under Armour, Pinterest and Expedia.

Backed by Scale Venture Partners, Notion, Microsoft Ventures, Salesforce Ventures, Samsung NEXT and Y Combinator, Unbabel is accelerating the shift to a world without language barriers.

We are a diverse team, working every day to build an outstanding organisational culture, based on strong values of transparency, team spirit and continuous learning, with a fast-paced Silicon Valley atmosphere in the beautiful city of Lisbon, Portugal.

We are currently seeking a Community Manager for our Community Team team in our Lisbon office.

You'll help create understanding by...

  • Establish and maintain excellent relationships with Unbabel’s community.
  • Proactively lead, motivate and develop high performing communities within a time-sensitive environment to deliver on operational KPIs.
  • Collect data to help the team make better decisions. Identify any gaps and provide recommendations to drive productivity.
  • Support strategies to grow the community, as well as to increase engagement and interaction within it.
  • Manage internal and external tools to help our users and optimize our FAQs, platform texts and other means of communication.
  • Assist in troubleshooting operational issues as they surface; propose changes to systems / processes to fix causes.
  • Work closely with Sales & Marketing, Quality and Customer Success teams to knowledgeably steer the community work.
  • Be the advocate for Unbabel within the community and represent the community inside the company.
  • You'll move the needle if you have...

  • Excellent academic and professional track record. Bachelor's degree required, preferably in Applied Languages, Communication, Marketing etc
  • Excellent verbal and written communication in English (C2 CEFR level)
  • Interest & knowledge in more than one foreign language. Previous experience in translation is a plus.
  • Knowledge of Microsoft Office products (Word, Excel, PPT, etc.) at a proficient level
  • Knowledge of digital marketing and social media best practices.
  • Previous experience with Intercom is a plus.
  • Calm under pressure & being able to deal with frequent changes and unexpected events
  • Exceptional organisational skills, attention to detail and ability to multitask.
  • Outstanding people skills that enable you to moderate conversations with our community through multiple channels (email, meet-ups, forums).
  • Curiosity : being able to innovate to find creative solutions & willing to explore new technologies
  • We build our tower with love, dedication and...

  • Competitive salary at one of Europe’s leading tech startups
  • Stimulating startup environment committed to diversity and inclusion
  • Individual budget to setup your workstation (mechanical keyboard, mouse, etc.)
  • Stock options
  • Health Insurance
  • MacBook and external monitor
  • Free Calm App Subscription
  • Yearly company retreat
  • All Hands on Deck every Friday
  • Sound great, doesn't it? If this position fits your profile, apply now with your CV in English!

    We are not accepting candidates coming from recruitment agencies at this moment)

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