Content Review - Process Associate - Portuguese
Genpact
Lisbon, Portugal
há 6 dias

Responsibilities

  • Review content and provide resolution based on prescribed guidelines
  • Provide resolution to maintain standards of quality
  • Recognize trends and patterns and raise issues timely
  • Provide insights to help improve the support to the users
  • Maintain a thorough understanding of process and policies
  • Provide excellent customer service to our customers
  • Qualifications we seek in you

    Minimum qualifications

  • Any Graduate
  • Freshers are eligible
  • Advanced level of English
  • Preferred qualifications

  • Effective probing skills and analyzing / understanding skills
  • Problem solving skills with customer centric approach
  • Willingness to work on a flexible schedule (potential weekend shift work)
  • Ability to work with content that can be egregious in nature, on a day to day basis
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports langauge courses, professional tranings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Private Medical Package, Meal Vouchers or Access to welness programs
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