English & German Inbound Fashion Advisor
ManpowerGroup Portugal
Porto, Portugal
há 3 dias
source : SAPO

Detalhe da Função

Manpower is recruiting a Dual language Customer Support Fashion Advisor to represent our client’s brands by delivering outstanding customer service queries with clarity, passion and enthusiasm.

The advisor will also answer queries across a number of channels including email, chat, and phone.

SIGN IN & RELOCATION BONUS AVAILABLE (WHEN APPLICABLE).

Your responsibilities

  • Handle and carefully respond to all customer inquiries;
  • Follow up to customer inquiries by taking specific action in a timely manner;
  • Aim to resolve issues on the by phone call and be proactive;
  • Appropriately communicate with customers via phone, chat, and email;
  • Be able to work to customer service measures, metrics and KPIs.
  • What we are looking for

  • Superb written and oral communication skills in both English (B2 level minimum) & German (C1 / C2 level);
  • Team player with a positive attitude who thinks as a business owner would;
  • Availability to work various shifts;
  • Proficiency with desktop computer system and internet skills;
  • Prior customer service experience;
  • Self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment;
  • Passion for fashion is a PLUS!
  • What we offer

  • Strong possibility of career progression;
  • Initial and continuous training;
  • Work contract;
  • Full-time role on a 40 hour per week contract;
  • Opportunity to work in a multicultural environment.
  • Starting Date : August

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