Integration Engineer - Customer Success
Porto Salvo, Portugal
há 1 dia

Main Purpose of the role

Truphone is building a Customer Success team to handle its emerging and rapidly growing eSIM and IoT product portfolio and customer base.

This team is accountable for ensuring these customers have an excellent experience with Truphone from the contract signature to in-life operations.

The team operates autonomously and its members are obsessed with automation. While we develop solutions and tools, we also work with our partners and internal stakeholders to onboard and support our customers throughout their lifecycle taking the opportunity to transform those methods in system based processes whenever possible.

We end up building and managing close relationships with some of the largest device manufacturers and network operators in the world.

We want to help the customer to achieve more with Truphone!

We are looking for an Integration Engineer to join the Truphone Customer Success Team in Portugal. One of the key priorities of the role is to support the growth strategy of IoT and Remote SIM Provisioning (RSP) markets.

Integration Engineers work with project teams, customers and customer-facing teams, who use Truphone's services and systems, either in the cloud (PaaS / SaaS) or on-prem deployments (Managed or self-managed Services).

They're obsessed with high quality and automation, having as the main goal to build and deliver the necessary software and configuration to successfully onboard new customers on Truphone's services and systems.

They can work in partnership with our customers, advising them how to use our solutions in order to meet their business objectives or overcome problems.

Key Responsibilities

Create great engineering solutions to simplify and minimize the required effort to integrate the Truphone platform with any type of customer.

  • Iterates with the customer to determine the technical requirements or clarify any doubts;
  • Build and manage integrations with our customers applications;
  • Design and develop fail-safe automated workflows integrating between internal and external data / entities through authenticated external API's;
  • Frequently liaison with external and internal partner engineers teaching and learning to improve the existing workflows;
  • Use top technologies and different programming languages to create new and exciting products;
  • Promotes the Truphone brand internally and externally.
  • Skills and Experience Required

    Successfuly delivered customer facing engineering solutions in the past.

  • Previous experience as software or network engineer;
  • Bachelor's degree or equivalent work experience;
  • Experience with Java or other relevant Object-Oriented development language;
  • Strong experience working and troubleshoot with REST, SOAP, XML APIs to integrate data and business processes;
  • Solid knowledge of networking principles & protocols, including security;
  • Experience in Telecom IT and / or Engineering;
  • Good interpersonal skills;
  • Strong client-facing and communication skills;
  • Logical reasoning and critical thinking towards problem solving;
  • Have the ability to learn quickly;
  • Ability to work in complex environments (multi-cultural / multi-country / geographically distributed teams);
  • Ability to work under pressure, with a sense of responsibility and accountability for decisions taken;
  • Advanced in English, both written and oral;
  • Experience with Agile Methodologies is a plus.
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