Main Purpose of the role
Truphone is building a Customer Success team to handle its emerging and rapidly growing eSIM and IoT product portfolio and customer base.
This team is accountable for ensuring these customers have an excellent experience with Truphone from the contract signature to in-life operations.
The team operates autonomously and its members are obsessed with automation. While we develop solutions and tools, we also work with our partners and internal stakeholders to onboard and support our customers throughout their lifecycle taking the opportunity to transform those methods in system based processes whenever possible.
We end up building and managing close relationships with some of the largest device manufacturers and network operators in the world.
We want to help the customer to achieve more with Truphone!
We are looking for an Integration Engineer to join the Truphone Customer Success Team in Portugal. One of the key priorities of the role is to support the growth strategy of IoT and Remote SIM Provisioning (RSP) markets.
Integration Engineers work with project teams, customers and customer-facing teams, who use Truphone's services and systems, either in the cloud (PaaS / SaaS) or on-prem deployments (Managed or self-managed Services).
They're obsessed with high quality and automation, having as the main goal to build and deliver the necessary software and configuration to successfully onboard new customers on Truphone's services and systems.
They can work in partnership with our customers, advising them how to use our solutions in order to meet their business objectives or overcome problems.
Create great engineering solutions to simplify and minimize the required effort to integrate the Truphone platform with any type of customer.
Skills and Experience Required
Successfuly delivered customer facing engineering solutions in the past.