SLA Management Officer
BNP Paribas Personal Finance
Lisbon, Lisbon, Portugal
há 4 dias

About the job

The SLA Management Officer supports the management of Service Level Agreements (SLAs) for intragroup outsourcing and shoring activites that cover the operational, financial and legal relationships between the service providers and the beneficiaries of the services.

Your Main Activities Are

  • Manage Service Level Agreements (drafting, validation, signature, archive, and renewal processes) for intragroup outsourcing and shoring services
  • Coordinate the local service risk assessments with support functions for the insourcing of intragroup activities
  • Perform the operational management of the databases, reportings and associated governance
  • Participate to regulatory and market watch campaigns on outsourcing
  • Contribute to the continuous enhancement of the governance, methods, processes and tools of the team
  • Support when required internal audit or IG missions
  • Profile and Skills to Success

  • Degree in Economics, Finance and Accounting
  • Minimum of 1 year of experience in audit & risk management
  • Excellent command of English. French is a plus
  • Previous experience in an investment banking and / or strategy and management consulting would be appreciated
  • Proficient command of Microsoft tools
  • Strong written and verbal communication
  • Highly organised and able to multi-task
  • Energetic, proactive, determined, drives change, positive, goal-focused and consistent
  • Create an open and supportive atmosphere, encouraging others to express themselves
  • Capable of delivering impactful presentations to the internal clients
  • Proven emotional and situational intelligence to influence positively clients towards change
  • Provide honest and independent advice
  • Act with discretion, privacy, confidentiality
  • About the Team

    The Smartsourcing & Management Office Practice supports BNP Paribas Portugal growth and transformation by providing advisory and end-to-end services for intragroup outsourcing and shoring activities.

    The team, made of 40+ individuals supports all business lines and entities of the Group operating in Portugal and has developed over the years a solid experience and expertise to delivering nearshoring projects, industrializing the execution phase while complying with outsourcing policies and regulations.

    Why joining BNP Paribas?

  • Leading banking institution
  • BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history.

    It has a presence in 72 countries, with around 200 000 Employees including more than 150 000 in Europe.

  • Our presence in Portugal Present in Portugal
  • Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

  • International reach
  • Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success.

    BNP Paribas holds key positions in its three core operating divisions : Domestic Markets and International Financial Services for retail banking and specialized financial services, and Corporate & Institutional Banking for corporate and institutional clients.

    In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

  • Diversity and Inclusion commitment
  • BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

    Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity.

    We strive to reflect the society we live in, while keeping with the image of our clients.

    To find out more on why you should join BNP Paribas visit https : / / / why-BNP-Paribas-Portugal

  • Please note that only applications submitted in English will be considered.
  • In case you are selected for this role, further documentation will be requested to support your hiring process.
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