Continuous Improvement Manager
Webhelp Portugal
Aveiro, Aveiro District, Portugal
há 1 dia
source : Top Language Jobs

About the job role :

As a Continuous Improvement Manager , you will drive the implementation of the operational excellence programs and support all operations teams in their deployment of the performance and quality standards.

You will manage the continuous improvement projects in all sites of Webhelp Portugal.

As a Continuous Improvement Manager , you will :

  • Monitor and facilitate the implementation of the operational excellence process : analyze performance data, organize team development actions, monitor performance management workflows
  • Help operation teams analyze the root causes and solve performance issues, on any value-driving metric (productivity, quality, customer satisfaction, sales )
  • Coordinate quality certification audits, and ensure compliance to internal excellence standard
  • Train management teams to Continuous Improvement processes and culture
  • Participate in the construction and deployment of the new process, tools, or standard with other Webhelp entities worldwide.
  • We offer you :

  • Competitive wages (14 monthly payments per year)
  • Office Schedule from Monday to Friday
  • Meal allowance paid in voucher card (net)
  • Transportation allowance
  • Personal development programs and mentoring to develop skills
  • Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program
  • Permanent contract (after 6 months of the contract)
  • Workplace : Braga, Portugal
  • Life at our company :

  • We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!
  • Work in a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!
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