Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.
We’re passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we’re creating seamless and luxury experiences for our customers all around the world.
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment.
We welcome new ideas and a large number of our people. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here.
You can have an informal meeting in the treehouse or play the piano in your lunch break!
As Operations Client Manager you are expected to be a trusted advisor to Platform Clients (FPS, SoF and PP) in the support phase, addressing their business needs, strategic goals, and operational (recommended) targets.
You are responsible for ensuring that all operational / technical activities are closely aligned with the strategy for each partner, allowing the full potential of the partnership to be achieved.
You will design, plan, implement and / or support solutions that will drive partners to achieve operational success. You will work in alignment with different teams, such as Commercial, Product, Tech, Production plus several Supply Chain expert teams, allowing you to leverage your skills in areas such as e-commerce, retail and platform solutions.
What you'll do
Who you are