Dutch SMB Customer Experience Associate (M/F)
Talenter
Carnaxide, Portugal
há 4 dias
  • Descrição Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills;
  • ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

  • Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
  • Providing product and tool support to improve the overall experience and drive higher product adoption and spend
  • Ability to identify trends and solve problems facing multiple SMB clients
  • Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
  • Provide vital product insights and feedback on client products Profile Attribute
  • Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
  • Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
  • Professional customer service skills : solutions mind-set, helping nature, passion for the customer and customer experience
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
  • Focus on SMB customer satisfaction by driving the right product adoption for the right customer
  • Consultative selling and customer empathy mind-set
  • Self-driven with attention to detail and follow-through
  • Ability to multi-task and work under pressure
  • Excellent communication skills : verbal, written, listening skills
  • Requisitos

  • BA or BS in Marketing, Economics, Computer Science, or other related field
  • Work experience in marketing or technology Required Skills and Experience
  • Familiarity with online advertising products and social media
  • Fluency in English AND full fluency in German
  • Must have exceptional grammar and typing accuracy skills
  • Condições Integration in a multicultural and competitive team Career devolpment opportunityInitial training 40 working hours per week, Immediate admission Join us and boost your talent!

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