Customer Excellence Team Lead (Dutch or French speaking) - Lisbon
Almada, PT
há 6 dias

Customer Excellence Team Lead (Dutch or French speaking) - Lisbon

Ready to lead, disrupt and reinvent the sleep industry?We are Emma - The Sleep Company. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe's fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City.

What you will be doing:

  • Develop and execute the customer strategy translating customer feedback into actionable insights for the Benelux market with the help of your and the global teams
  • Lead, develop, and grow a team covering everything related to creating brand promoters within our customers: experience, service and analytics
  • Align constantly with country managers and internal team lead to balance customer-centricity and business needs.
  • Manage a diverse team of customer centric managers. Ranging from Customer Centricity managers to Customer Service managers therefore managing relationship and performance with our contact center, ensuring close collaboration, knowledge sharing, continuous improvement and delivery of current and future projects
  • Build strong relationships with Production/Logistics teams to create a value add post-a performing team by offering a balance customer centricity with business sense
  • Work in full autonomy and full decision-making power towards a state of customer excellence in the market, developing renowned customer operations and systems.
  • You will be creating reports and controlling KPIs of Customer Experience.
  • You will make independent decisions that are within your field of work.

What you'll bring to us:

  • Successfully completed your studies bachelor (or masters) in a relevant course with strong achievements
  • Relevant working experience in a start-up environment, or you are fascinated by scalable and fast business models
  • Had first experience managing a team and are used to give constant feedback and training a team
  • Have a customer centric, business savvy, independent, and structured way of working and think in a process-oriented manner
  • Have a critical mindset and with excellent creative problem-solving skills to coordinate and tackle any challenges that may arise
  • Take ownership of projects and are a pragmatic impact hungry
  • Grow from interaction and are communicative, open and enjoy working in a team
  • Fluent in English and fluent in either Dutch or French

What you can expect from us:

  • A combination of personal and company growth to accelerate your career and help you reach your goals.
  • The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
  • Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
  • To work and learn from experts in diverse fields and get to know your team members at exciting company events.
Become an EmmieOur work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.Our aim is to get back to you in a couple of days, however we are currently receiving a large amount of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
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