Booking Specialist
INDIE CAMPERS
Lisbon
há 5 dias

Booking Specialist

The Booking Specialist will engage, in a friendly contact with our customers, responding to all inquiries and assist customers with the planning and booking of their roadtrip.

Main Tasks :

  • Address and support customers via phone, email, live chat and social media accounts;
  • Responding to lead requests;
  • Work with CRM (Salesforce) tool to achieve retention and support objectives;
  • Provide support to other departments, as e.g. marketing, to facilitate easy and accurate workflows.
  • Requirements :

  • Fluent in English (mandatory);
  • Working proficiency in one of the following languages : Spanish, Italian, French, German, Dutch, Portuguese (written & spoken; mandatory);
  • Available to work on day and night shifts (until 12am / midnight);
  • Excellent communication skills (written & spoken) with a focus on customer service;
  • Experience in Customer Service position (plus);
  • Familiarity with Salesforce (plus);
  • Open, friendly, and warm personality that makes use of a dynamic, fast-paced work environment to thrive in the moment.
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