We are looking for a Finnish speaking Escalated Hardware Support Specialist to join a technical team in Lisbon, Portugal.
About our client
Our client is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.
Their technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.
With a worldwide network of R&D, innovation labs and delivery centers, and 149,000+ 'Ideapreneurs' working in 45 countries, our client serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
Why move to Portugal?
Portugal is famous for its warm weather, and generally the weather in Portugal is warm all year long. But depending on where you settle in the country, you will be able to experience weather differences.
For example, if you settle in the south, the weather will be far more hot and dry than if you settle in the northern part of Portugal, where there is a more temperate climate.
As in all other countries you will also be able to experience regional differences in Portugal depending on where in the country you choose to settle.
In a city such as Lisbon, you will be able to experience a vibrant city life that offers shopping, historical and cultural experiences.
Key Roles and Responsibilities :
Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Finnish speaking customers, field engineers and business partners engineers for escalated issues, There is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction.
Close liaison with the Next Level technical Escalation team, engineering groups and in country technical support staff is the norm.
The role calls for a highly motivated person with strong technical knowledge and excellent customers skills.
Education and Experience :
Job Location : Lisbon, Portugal
Starting date : As soon as possible
Sounds like a suitable challenge for you? Apply by sending your CV and short introduction of yourself to the contact person.
This employment complies with the legislation of Portugal