Customer Support Advisor
Randstad Portugal
Porto, Porto, PT
há 5 dias
source : beBee

Are you interested in the fashion industry? We are currently looking for someone who is great at communicating and understanding clients’ needs to be part of a customer service team for an American multinational apparel and footwear company.

In this role you’ll be the first person to be in touch with customers and, as such, be a part of the brand engagement process and give a positive image of the brands you’ll be representing.

Feeling up to the challenge? descrição da função / job description Your responsibilities - We are counting on your motivation and enthusiasm to give a 5-

star rating experience and make each interaction with the customers unique.- As someone who is able to grasp new concepts and ideas quickly, in no time you’ll be able to navigate the system efficiently and find the information you need to provide a timely answer to customers’ requests.

What about our client? Our client is a global company that specializes in humanizing the way customer service is delivered in more than 125 locations around the world.

Their purpose is to build multilingual teams in a hi-tech environment for their diversified client base, tailoring each team to what each brand really needs.

  • requisitos / requirements Ok, what do I need to be considered? - Fluency in both Spanish and English, spoken and written;
  • Previous working experience in a call centre;- High school diploma or a higher education degree;- You are able to do your work in different platforms.
  • If you are a frequent social media user and you love using apps then you certainly have the dexterity we are looking for.

  • oferta / offer What’s in it for you? - Modern facilities and a youthful and multicultural atmosphere;- Workplace with a lot of public transport alternatives nearby (located in Matosinhos, Oporto);
  • Initial and continuous training. We believe in career progression inside the company and giving equal opportunities to everyone;
  • Base salary of 800€ gross monthly, 6€ net of meal allowance in card, plus health insurance.- A Monday to Friday’s job with rotational shifts between 8am and 8pm.
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