Dutch Speaker - Team Leader - Signify
Webhelp Portugal
Lisbon, Lisbon, Portugal
há 3 dias
source : Top Language Jobs

About the job role :

As a Team Leader , you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors to provide excellent service.

Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.

As a Team Leader , you will :

  • Supervise, monitor and develop a team of Customer Advisors.
  • Closely monitor the SLAs and KPI's of the project.
  • Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team.
  • Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
  • Create an inspiring team environment with an open communication culture
  • Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fast-paced growth, and internally progress different job positions.
  • We offer you :

  • Competitive wages (14 monthly payments per year) with performance bonus
  • Meal allowance paid in voucher card (net)
  • Health insurance (after 6 months contract)
  • Investment in training and personal development
  • Opportunity to professionally grow inside the company
  • Relocation package : shared accommodation and flight reimbursement
  • Possibility to do Work from Home based in Lisbon
  • Life at our company :

  • Work with adventurous people from over 58 nationalities.
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events, and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern office located where the action is : Parque das Nações, Oriente (Lisbon).
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