ABOUT THE TEAM Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers.
We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does.
We're a truly diverse, international group and we work across three European offices.We hire people who know how to act fast, look for root causes and solve problems not follow scripts.
We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).
ABOUT THE ROLE We are looking for a passionate analyst to work within our complaints team at our Porto based office. The main responsibility of this role is to investigate and resolve complaints within the regulatory deadline.
A person who is responsible, customer-oriented and resilient will be the perfect candidate here. We are in need of someone who is ready to provide a flawless assistance to our customers as well as improve internal processes wherever it is needed.
Our diverse team will gladly welcome anyone who is not afraid of challenges.
WHAT YOU'LL BE DOING
WHAT YOU'LL NEED
A little about us When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks.
Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate.
Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services.
we closed it out with 2000. What we’re looking for Revolut is being scaled up by people all around the world who share our vision.
We’re looking for people who align with our four core values : we Never Settle, we Get It Done because we Think Deeper and we’re Stronger Together.
You’re the kind of person who wants to join a community of forward-thinking people, all personally and professionally invested in Revolut’s mission.
You thrive in a collaborative space where everyone’s learning from each other, and learning fast. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do.
We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine. THE BENEFITS