English Technical Support Advisor Lisbon
Webhelp Portugal
Lisboa Portugal
há 16 mins
source : SAPO

Detalhe da Função

As an English Customer Advisor , you will have the opportunity to develop your valuable technical skills while gaining a privileged view and know-how on one of the two big IT companies in the world.

You will be part of a team of 300 people.

Your future project

As an English Customer Advisor, you will :

  • Manage customer requirements and expectations, by phone, through a calm and empathetic manner, aiming to solve their cases and issues.
  • Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels.
  • Improve your technical skills by troubleshooting issues related to electronic equipment.
  • Escalate potential service issues to the appropriate level (Level 1 to Level 4).
  • We are looking for

  • Native or Proficient English (C1 / C2 level)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service is a plus
  • Previous experience with iOS and / or MacOS, or comparable technology is preferential
  • For non-EU residents, it is mandatory to have a valid work permit
  • Availability to work from home temporarily (during the Covid-19 period)
  • Currently living in Lisbon, Portugal.
  • We offer you

  • Competitive wages (14 monthly payments per year)
  • Meal Allowance
  • Performance bonus
  • Life at our company

  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • Workplace : Oeiras (Tagus-Park), Lisbon, Portugal.
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