Detalhe da Função
As an English Customer Advisor , you will have the opportunity to develop your valuable technical skills while gaining a privileged view and know-how on one of the two big IT companies in the world.
You will be part of a team of 300 people.
Your future project
As an English Customer Advisor, you will :
Manage customer requirements and expectations, by phone, through a calm and empathetic manner, aiming to solve their cases and issues.
Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels.
Improve your technical skills by troubleshooting issues related to electronic equipment.
Escalate potential service issues to the appropriate level (Level 1 to Level 4).
We are looking for
Native or Proficient English (C1 / C2 level)
Excellent communication skills coupled with empathy and team spirit
Previous experience in Customer Service is a plus
Previous experience with iOS and / or MacOS, or comparable technology is preferential
For non-EU residents, it is mandatory to have a valid work permit
Availability to work from home temporarily (during the Covid-19 period)
Currently living in Lisbon, Portugal.
We offer you
Competitive wages (14 monthly payments per year)
Life at our company
Work with adventurous people from over 15 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world.
Workplace : Oeiras (Tagus-Park), Lisbon, Portugal.