Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role : As a Customer Support Advisor, you will provide a warm and professional contact with each of our customer’s client and solve with precision and efficiency emerging issues that customers may face.
You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.
As a Customer Support Advisor, you will : Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customer’s inquiries and / or attending potential requests.
Resolve product or service problems by clarifying the customer's complaints.Provide accurate, valid, and complete information by using the right methods / tools.
Give real-time, accurate information that empowers the customer to make decisions.Listen to the customer's unique situation and acknowledge their needs.
Go beyond the customer's service expectations so they will remember and share their great experience. We are looking for : Proficient French (C2)Fluency in English (B2)Excellent communication skills coupled with empathy and team spiritPrevious experience in Customer Service or a sales representative is a plusFor non-EU residents, it is mandatory to have a valid work permit We offer you : Competitive wages (14 monthly payments per year)Performance bonusHealth insurance (after 6 months contract)Investment in training and personal developmentRelocation package - shared accommodation and flight reimbursementOpportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program Life at our company : Work with a diverse environment with people from over 58 nationalitiesBenefit from our modern amenities, many discounts in local businesses, company parties and events and much more!We promote inter-company mobility to work at any of our sites around the worldNew and modern offices in Lisbon, Oriente, Portugal.
Ready to take up the challenge?Join our team and show off your talent! All submissions will be treated confidentially under the General Data Protection Regulation.
Webhelp Portugal is an equal opportunity employer.Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.