Project Manager - Creative Marketing Team
há 6 dias

Together at Talkdesk, we’re building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes : thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win in 2011 and has since become one of the fastest-growing companies in the world, a Gartner Magic Quadrant Visionary, and enabled billions of customer interactions using our platform.

With $124.5 million in backing from DFJ, Salesforce Ventures, Storm Ventures, and Viking Global Investors and supported by the successes of our 1,800+ customers from IBM, Acxiom, Discovery Education, and Peloton, Talkdesk is disrupting a $40+ billion stagnant market.

We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together.

If you would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!

What you will do

You will manage projects from beginning to end within our Creative Marketing team . You are a problem solvers that know every detail of any given project and serve as the go-to’ for both stakeholders and the Creative team.

You know what to expect, what to do next, and where you need to be at all times.

Responsibilities :

  • Work with stakeholders to clarify strategic requirements and manage expectations.
  • Define the approach and scope of projects (goals, deliverables and schedule).
  • Liaise with the creative director and team managers and manage third party vendors.
  • Lead internal, external and stakeholder meetings, presentations and conference calls, ensuring they stay on task and meet stated objectives.
  • Ensure the delivery of all project deliverables on time and with the highest quality.
  • Structure project timelines and provide team direction.
  • Requirements :

  • Bachelor's degree or higher in Marketing, Publicity or Business.
  • 6+ years’ experience as a Project Manager or directly related experience in Creative Marketing projects.
  • Has a successful track record of managing large scale digital and innovation projects in a digital agency and / or a consultancy.
  • Has experience with agile methodologies.
  • Has excellent negotiation skills.
  • Is experienced with the Google Drive, Slides, Sheets, Docs.
  • Knows how to scope large engagements and develop project plans.
  • Has experience managing multiple interdisciplinary project teams.
  • Is an expert presenter and comfortable interacting with senior-level stakeholders.
  • Has a positive and collaborative problem solving attitude.
  • Excellent English written and verbal communication skills.
  • Proven ability to work both autonomously and collaboratively.
  • Is flexible, pragmatic, detail oriented and remains calm in a fast paced environment.
  • The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance.

    To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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