About the job
Manage the daily relationship with Corporate clients of BNP Paribas in an innovative, digital and industrial way. The Senior Relationship Officer (Senior RO) develops the relationship with Corporate clients by understanding client needs and proposing the adequate products (Flow Banking Products), being the entry point for clients within the Bank for commercial matters
It is also expected to deal with more sensitive clients and situations. The Senior Relationship Officer mentors and supports more junior members of the team
Your Main Activities Are
Daily interactions : be the first point of contact on commercial matters and direct client to support teams (Client Service Desk, Cash Management Technical Officers, Due Diligence) in case of operational matter
Compliance : ensure that all regulations are observed (Know Your Customer + Anti-Money Laundering & Sanctions policies)
Credit : ensure that all credit facilities extended to Corporate clients are approved and renewed on time (annual reviews) according the Bank's procedures, and then implemented (Legal documentation)
Products : Sell all products of the Bank and ensure proper introduction of product representatives to clients
Modus Operandi : Ensure that the business is performed in close alignment with the Group’s One Bank strategy, by ensure close collaboration with all stakeholders (Pilots, Product lines, support teams)
Client segmentation : as a Senior Relationship Officer, expertise will be needed on more sensitive clients / situations, acting as point of contact in a event of escalation on more complex issues
Training : mentor-ship and support of junior members of the team
Profile and Skills to Success
Master’s Degree in Finance / Economics / Law / Business Administration
At least 2 years of relevant experience in Commercial Role / Client Management / Credit / KYC
Transactional Banking products / services (such as Cash Management or Trade Finance) / Lending / Credit Risk and / or Client Fronting (ideally with Corporates) as field of expertise
Fluency in English and Spanish, both written and oral are mandatory
Knowledge in Commercial development and customer relationships Digital Working (Video Conferencing, Chat, Use of CRM Tools) Financial information (Understanding of Annual Reports / Credit Topics)
Skills Client focused Ability to collaborate / Teamwork Ability to share / pass on knowledge Critical thinking Ability to develop and leverage networks
Why joining BNP Paribas?
Leading banking institution
BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history.
It has a presence in 65 countries, with around Employees including more than in Europe.
Our presence in Portugal
Since , BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7. employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success.
BNP Paribas holds key positions in its three core operating divisions :
Retail Banking , a division that brings together all of the Group’s retail activities and specialised business lines;
Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
Diversity and Inclusion commitment
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity / paternity, race, religion or belief, sex or sexual orientation.
Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity.
We strive to reflect the society we live in, while keeping with the image of our clients.
Commitment towards work / life balance
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally.
Only through this balance we may all be at our best while working.
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment.
To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
Please note that only applications submitted in English will be considered.
In case you are selected for this role, further documentation will be requested to support your hiring process.