Associate II
HCL Technologies
Lisbon, Portugal
há 6 dias

Delivery Voice

Job Description (Posting).

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA Able to work independently and efficiently to meet SLA Able to comprehend the request of the customer and meet the quality standard (1.

Attendance / Login Hours / Unsechduled Leave / SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programsSkill reverification Tests (3.

Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.

To consistently meet or exceed CSAT parameters as defined for the process.

Skill (Primary)

Domain Competencies (BSERV )-BFS-Operations Management

1-3 Years

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