Randstad operates in Portugal and in the world as a leader in the human resources area for several business sectors.
We are looking for an experienced technical writer who has a passion for new technologies, instructional content, and user experience.
The Technical Writer develops, prepares, edits, and publishes documentation for the internal knowledge base and end user documents for Telecommunication engineers.
This includes procedural documents, online help systems and other materials that document and standardize the customer experience.
descrição da função / job description
Create and maintain instruction manuals, quick reference guides, online documentation or help systems for internal-users and customers;
Collaborate with Product owners, Software Architects, Technical Support Engineers, Software Developers and Quality Assurance Testers to ensure the Customer Documentation is accurate, timely, easy to consume, and follows department standards;
Obtains a deep understanding of the products (through testing the documentation against the software itself) to translate complex product information into simple, polished, and engaging content;
Research and evaluate new documentation tools and improve documentation processes.
requisitos / requirements
Your experience & education :
Minimum of 2 years documenting software products, desirably in telecommunications or a similar field;
Proficiency in using industry standard documentation tools, topic-based authoring; structured content and DITA publishing experience a plus;
Familiarity with software development lifecycles and tools (Confluence, JIRA, Git, Adobe Technical Suite);
Engineering degree in Electronics, Informatics, physics or related is favorable, Communication and Journalism degrees are also considered.
Your skills & abilities :
Impeccable English skills : writing, understanding, speaking.
Excellent communication skills, showing consistency, clarity, and steadfast attention to detail;
Team player with strong organization and interpersonal skills;
Energetic and eager to learn and understand complex topics;
Solution oriented with solid problem-solving skills;
Ability to proactively identify documentation gaps, and work to address them;
Proficiency in context switching and working on multiple projects in parallel.
Bonus points :
Interest in Coding, UX, and future documentation concepts;
Interest and / or exposure to the telecommunications industry.
Our perks :
A great work atmosphere with a casual working environment;
Good work-life balance;
The opportunity to join a dynamic small team, determined to make a difference in the projects we document;
On site medical services (physiotherapy, medical exams, doctor appointments) and massage therapists;
Company cafeteria, café and recreational games room (matraquilhos anybody?);
Flexibility in work schedule and remote office days;
Free onsite parking and close to public transportation.
para se candidatar / to apply