Functional & Technical Support Odoo
HeiQ plc
Moreira da Maia, PT
há 19 horas

Introduction

At HeiQ (www.heiq.com, LSE : HEIQ) , we are on a mission to improve the lives of billions of people by heiqing materials.

Since our inception as spin-off from the Swiss Federal Institute of Technology Zurich (ETH) in 2005, we have created some of the most effective, durable and high-performing textile technologies on the market today.

Over 300 brands like Burberry, Zara, Burton, Patagonia, Speedo, Uvex, Itochu, or Serta Simmons sell products with our technologies inside.

This makes every-day products more functional, more comfortable and more sustainable and has won us 18 awards that we are proud of.

HeiQ combines the flexibility and dynamism of a young and customer-oriented company with the professionalism of an international, UK stock market listed player.

In order to continue our growth story, we are looking for an experienced

Functional & Technical Support Odoo (100%)

in our Services Center in Moreira da Maia in Portugal .

In this newly created role, you have the unique opportunity to apply your experience in functional & technical customer support on a mission to maximise user satisfaction with Odoo, our new global CRM & ERP.

Your responsibilities

Your mission : Maximised user satisfaction through world-class 1st and 2nd level support .

  • Providing our internal and external Odoo users across the globe with the perfect answer to any of their questions.
  • Supporting internal and external users in their day-to-day operations through our service desk, chat, or phone.
  • Solving technical problems and providing troubleshooting.
  • Creating and improving system documentation and work instructions.
  • Providing our Product Owners with structured user feedback.
  • Helping to continuously improve the user experience in the system through configurations and small developments.
  • Escalating complex change requests and bug fixes to our implementation partners and manage those support cases.
  • Engaging with our colleagues, customers, and leads around our service offering.
  • Your are

  • With at least 3 years work experience.
  • Highly service oriented, with excellent people skills.
  • A learner, not a knower, with an analytical mindset.
  • Very structured and diligent yet pragmatic and result-driven.
  • An authentic team player, demanding of yourself and leading by example.
  • With great interpersonal and communication skills and comfort advising senior-level management.
  • Fully professionally proficient in English (mandatory for all employees working at HeiQ - additional languages are advantageous).
  • You bring

  • A Bachelor or Master in Engineering, Computer Science, or equivalent.
  • Practical experience working in customer service or user support.
  • Experience working with Odoo (Enterprise or Community version), as a power user, support agent, and / or system administrator.
  • A problem-solving mindset with good knowledge of business processes.
  • Technical knowledge in Python / JS programming is a strong plus.
  • Experience working in multi-geography and virtual environments.
  • Experience working in a fast-growing startup or scale-up is a plus.
  • A winning attitude, sense of ownership, and pride in your performance and its impact on company’s success.
  • We offer

  • A chance to step up, take responsibility, and make a difference in shaping HeiQ’s global growth story.
  • Hard work, a breath-takingly high pace, and a direct communication style.
  • An extraordinary team and a diverse, inclusive, meritocratic culture.
  • Performance-based employment conditions.
  • The possibility to split your work between one of our offices and home-office.
  • Interested?

    Does that sound like a great challenge to you? Then we look forward to receiving your application asap. Only suitable candidates will be contacted.

    Applications of Non-EU / EFTA Citizens without valid work permit for the EU cannot be considered. We will be in touch as soon as possible.

    HeiQ is three-in-one company : Scientific research, Specialty materials manufacturing and Consumer ingredient branding, all for improving the lives of billions of people by adding functionalities to all kinds of materials.

    HeiQ is a leader in textile innovation creating some of the most effective, durable and high-performance textile technologies in the market today.

  • Founded in 2005 during a hike in the Swiss Alps
  • Listed on the London Stock Exchange Main Market (LSE : HEIQ) since 2020
  • Founders : Carlo Centonze & Dr. Murray Height
  • Swiss Federal Institute of Technology Zurich (ETH) spin-off
  • More than 200 professionals of 20 nationalities in 12 countries on 5 continents
  • Boundless academic research network and internal development specialists
  • Today, PhD’s around the world are working on HeiQ projects
  • Swiss headquarters with subsidiaries in Australia, Belgium, Brazil, China, Germany, Hong Kong, Portugal, Spain, Taiwan, Thailand, and USA
  • 35,000 tonnes per year manufacturing capacity in its sites in Switzerland, Australia & USA
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