Microsoft Industry Solutions (IS) is a global organization of over 13,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment and cutting-edge technology - to life for the world’s most influential customers.
We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.
Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves.
We are looking for FSI (Banking, Insurance & Capital Markets) Service Line Architects with deep industry expertise to identify, lead, and manage a set of complex industry focused solution opportunities.
This will require forming anchoring relationships through customer engagement with both internal and external partners. This role will support the Microsoft sales team pursuits, scoping proposals, and ensuring delivery on groundbreaking engagements.
The mission is to work with Microsoft’s largest Enterprise clients to help them accelerate towards their business goals, take advantage of Digital Business Transformation, improve the business value from their Microsoft technology investments, and unleash innovation for their organization, their employees, and customers.
This role is critical to both sales and delivery. In sales driving the discovery, ideation, and solution architecture with laser focus on customer business outcomes from deploying the Microsoft platforms and solutions.
In delivery, maintaining the business decision maker relationship and ensuring the expected business outcomes are achieved.
Understanding Customer / Partner Technical Environment
Anticipates industry trends (customer industry verticals, information technology industry). Leverages insights to influence long-term technology strategy and influences others to focus and adapt business models, plans, and solutions to key insights.
Where the cost of change is accepted by the customer, shares this feedback with the project team and the broader account team to make the necessary adjustments using mechanisms such as updating the solution approach and projected costs in presales and change requests in delivery.
Uses broad patterns of feedback to develop strategic and actionable insights and presents a compelling business case to program managers that influences product roadmaps and decision making.
Contributes to Microsoft-centric operations and cadences to align with customer feedback.
Mentors peers on best practices around internal resources usage.
Architecture Design and Deployment
Proposes and develops new solutions to scale across multiple customers / partners. Builds and maintains an architecture description document, an architecture decisions log, and a requirements / constraints traceability matrix to ensure the rationale for the business solution's Architecture is known and understood.
Leads complex cost-based and technology-based discussions to explain the architecture in terms of its build, deployment, and ongoing operational use to determine customer appetite for the business solution.
Uses a business-value approach that values return on investment (ROI) and customer costs-savings over technical ease of execution.
Provides end-to-end governance, oversight, and thought leadership within assigned account. Works with customers to understand and demonstrate business value release of revenue, cost savings) that the business solution realize.
Manages and resolves highly complex ambiguity in the requirements and constraints and documents assumptions and implications where it cannot be resolved.
Maintains the requirements / constraints traceability matrix to prove that solution components have a rationale / justification for inclusion in the architecture of the business solution.
Drives development and execution of test plans to prove that each requirement / constraint has been implemented as expected by the customer.
Where there are defects, works in close collaboration with the Project Manager and customer to redress or accept and document the status of the test results.
Builds and documents a realistically costed, highly advanced / complex solution approach with traceability of requirements, constraints, decisions, and tradeoffs that balances risk, technical credibility, and technical innovation to meet customer need, predominantly based on existing solution offerings and / or reference architecture.
Jointly leads the implementation in close partnership with the Project Manager. Leads oversight and governance and establishment of quality practices and standards to realize the business solution for large projects.
Provides thought leadership and uses a cohesive build methodology with an agreed release schedule and timeline so the solution can be transitioned to live operations, leveraging solution expertise.
Ensures communication of and adherence to the pre-sales value proposition. Works with the Project Manager to highlight where assumptions have proven false.
Uses change requests to modify the solution / project approach when needed. As needed, collaborates with Subject Matter Experts to receive specialized advice that can help define the solution and project approach and increase the time to value for the customer.
Reports significant problems to Microsoft management and resolves complex escalations when needed. Plans a way forward in complex and ambiguous situations with an innovative approach and durable design.
Develops and executes a strategy to circumvent and prevent complex or escalated scenarios. Delegates and leverages specialist skills of others to drive technical alignment across internal / external teams, leveraging deep knowledge of resources.
Coordinates disparate approaches into a single plan of action for highly complex scenarios.
Defines risk mitigation activities that are foundational to the project plan. Defines risk contingency plans for invocation should the risk occur.
Outlines methodology and governance principles and practices for the broader organization that allows others to minimize risks.
Identifies which ideas should be culled, with consideration for scale across customers. Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery.
Leads and contributes to internal / external communities.
Acts as an advisor to external stakeholders. Provides direction to facilitate relationships between others. Stays up to date on Microsoft’s technologies, products, and services in order to communicate Microsoft's mission, strategy, and capabilities.
Provides guidance to others in doing so.
Leverages strategic expertise to encourage alternative approaches where applicable. Leverages network and industry experience to connect customers / partners with ideas, people, and resources to support their success.
Serves as the "technical conscience" to challenge the status quo and unrealistic expectations. Proactively resolves conflicts and seeks resolution to balance the overall outcome.
Drives consensus where possible and leads decisions to resolve conflict when needed.
Differentiates Microsoft's solutions in complex and / or high-risk customer / partner conversations to influence the industry-wide direction for specific architecture(s).
Provides thought leadership by sharing deep insight and driving critical decisions that impact Microsoft and the industry.
Acts a mentor to junior colleagues by educating them on technical and non-technical concepts and sharing best practices.
Serves as an industry-leading expert and drives recognition for Microsoft solutions through presentations and engagements with external audiences and publishing white papers around key technical topics and / or architecture design templates.
Knowledge, Skills, Abilities