Production Support Analyst
Lisbon - Sete Rios (Ed Portico), Portugal
há 12 horas

Job description

An exciting opportunity has come up in our team!

We are looking for a Production Support Analyst !


  • Pro-actively monitor, manage and improve availability and performance of the production environments from presentation and application layers to middleware and databases;
  • Monitor all application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues or application crash;
  • Monitor batches with the help of provided tools and act proactively on failed batches while being ensuring that the preventive actions were implemented to avoid the future failures;
  • Perform capacity management of in-scope applications by proactively monitoring the application behavior. Alerts Application Production and Development teams of any potential risks in the future;
  • Provide feedback and propose solutions to management on performance and capacity;
  • Customize production tools (monitoring, batch scheduling, backups, deployment tolls, automation);
  • Create and maintain documentation about issue resolutions and process guidelines for easy resolution of future issues;
  • Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required;
  • Ensure logging all issues or intercepted by monitoring tool in the Bank’s ticket management system Service Now;
  • Monitor recurrent incidents and perform problem management to ensure permanent fix with the help of IT partners;
  • Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work;
  • Active participation in Disaster Recovery exercise to validate the resilience of production ecosystem for business;
  • Ensuring the timely delivery of change in staging and production ecosystem as per the agreed schedule;
  • Ensuring all application logs are fit for purpose and fit for use;
  • Explore opportunities of innovation and automation while in line with all policies;
  • Adopt CIB Standard tools, industrialize monitoring, industrialize Release management whilst seeking reduction of dependency on manual interventions by support staff, e.
  • g leveraging enterprise batch scheduling and enterprise monitoring tools;
  • Collaborate efficiently with Level 3 Infra and Developments teams to respond to incidents to restore normal services to the business asap;
  • Collaborate efficiently with Dev and release management team to automate release delivery respecting the DEVOPS best practices.
  • Requirements

    What do I need to bring?

    Minimum Qualifications

  • Computer science degree (or related technical degree) with 5 to 8 years of experience;
  • Experience in L2 / L3 production support, preferably in banking sector;
  • Experience with supporting large Java Angular micro services application;
  • Strong analytical and problem solving;
  • Strong written and verbal English communication skills.
  • Preferred Qualifications

  • Experience in building and maintaining complex infrastructure for Java application running inside the banking sector (1.
  • WebSphere, 2.Tomcat, 3.MQ, 4.Apache, 5.Nginx, Load Balancer, Kubernetes);
  • Strong experience with Oracle Database;
  • Strong experience with Linux and Windows system administration;
  • Ability to write and maintain multiple kind of scripts ( Python, bash , powershell, Splunk SPL, SQL / PLSQL);
  • Excellent knowledge of security best practices ( SSL, Encryption, Firewall, WAS, JWT, OWASP);
  • Experience of a DevOps process and ability to lead other teams, colleagues in the use of the DevOps mythology and solutions.
  • Ansible , BladeLogic, Kubernetes, Docker, Jenkins, );
  • Experience of logging and monitoring tools (Splunk, ELK, Dynatrace, GeneOS);
  • Experience in successfully leading technical projects and programs to on-time, on-schedule and within budget close;
  • Graduate in Computers / IT field with 5 to 8 years of experience.
  • Availability

  • Flexible in working on public holiday and weekends to deliver production changes and participate in Infra activity;
  • Available for on-call support.
  • Behavioral Skills

  • Ability to diagnose and troubleshoot technical issues;
  • Enthusiastic to work in challenging environment;
  • Excellent problem-solving and communication skills;
  • Ability to Collaborate / Team Work;
  • Creativity & Innovation / Problem solving. Focus on Process Improvement.
  • Transversal Skills :

  • Ability to understand, explain and support change;
  • Analytical Ability;
  • Ability to manage technical project;
  • Ability to develop and adapt a process;
  • Ability to develop and leverage networks;
  • Ability to set up relevant production performance indicators.
  • What will be valued?

  • Technical certifications;
  • Good Level of French, spoken and written.
  • What can Syone offer me?

  • Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;
  • Strong IT training plans;
  • Professional evolution with intervention in ambitious technological projects, both national and internationally.
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