Sou uma empresa : ManpowerGroup
ManpowerGroup is a multinational company recognized worldwide for making business more human. By choosing us you are choosing to be part of a multicultural and dynamic team in a universe of projects with the best brands on the market.
Come build your career with us! The Role : As a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution.
You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. What you ll be doing : Handle English and German inbound / outbound calls / emails or chats according to company policy.
Identify and resolve customers requests / questions or complaints using relevant knowledge base tools or other technical resources.
Communicate and consult with colleagues to share best practice. Comply with / complete global support specific or ad-hoc tasks.
Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits : Bonus package to reward your hard work.
Full-time, paid training to help you on your way to success. A huge learning and development platform tailored to you. Being part of a thriving, open-minded work culture.
Work from our beautiful offices when they open again. What you need : Experience in a Customer Service position (not mandatory) Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care.
Problem Solving character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction.
Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.
Fluency in written and spoken English & German language is essential. (C1 level). Ability to multitask in a fast-paced environment.
Ability to work shift patterns, including some weekends. Typical hours of operation can be from 8am - 8pm. Join us on this amazing adventure!