This role can be located anywhere in Poland or Portugal"
Who You Are :
We would like You to have :
Minimum 4 years of related experience involving customer support element in Security technologies.
CCNP level knowledge or equivalent ( Cert not required ).
Strong knowledge of networking fundamentals : TCP / IP stack, Routing / Switching, SSL / TLS, common Application Layer protocols.
Knowledge and experience in at least one of the network security technologies : Cybersecurity, Firewall, VPN, IPS.
Evidence of troubleshooting skills.
Good Knowledge of Linux / UNIX command line tools / environment.
Fluent in English, written and spoken.
We'll be very impressed if you can also show one of these :
Capture analysis (Wireshark, tcpdump , etc.).
Advanced Linux skills, Windows troubleshooting.
Knowledge in cloud providers : Azure, AWS, Google Cloud, etc.
Experience with Docker, Kubernetes and DevOps.
Scripting languages (Python, Golang, etc.).
Experience configuring, troubleshooting Cisco security products.
Relevant industry certification.
Presentation and training skills.
Writing technical documentation skills.
What You’ll Do :
In this role You will :
Be a trusted technical authority to global Cisco customers and partners.
Work with customers via collaboration tools to solve highly complex technical issues.
Engage in cross technology collaborations to help solve issues in heterogeneous network environments.
Contribute to knowledge base and troubleshooting guides. Train junior engineers and work as a team.
Be the first to lay hands on the latest and greatest technologies in the field of networking security.
Collaborate with engineering team to improve product quality by identifying and submitting software defects.
Recreate technical problems in our internal state-of-the-art Cisco lab.
LI-Hybrid
