Fraud Partner
Farfetch
Porto, PT
há 3 dias

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers.

This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.

We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care.

In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment.

From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!

THE ROLE

In Fraud, our goal is to ensure that we give our customers a smooth and safe experience when buying on the Farfetch platform.

The team is responsible for the global fraud performance of Farfetch platform. This leads to diverse streams of work like analyzing customer trends and data to form the right strategies, managing 3rd party provider relationships, and working with product and engineering teams to shape our product offering.

You will build and maintain close relationships with our stakeholders around the world to ensure that the team is able to solve the right problems.

You will take business challenges and work with the experts inside the fraud team to turn these into actions, then plan and facilitate these actions.

Likewise, you will take initiatives and ideas from within the team and find a way to make them happen.

WHAT YOU'LL DO

  • Understand the objectives of our diverse internal stakeholders and work with our team to understand how we can help achieve them.
  • Manage relationships with these stakeholders, and external providers.
  • Deliver projects, streams of work, continuous improvements with multiple teams, such as technology, product, finance, compliance, customer service, payments and more.
  • Connect the dots. You'll connect and influence very diverse people around the business to get things done.
  • Find better ways of working using different methods in your toolkit.
  • WHO YOU ARE

  • 2+ years of relevant experience in e-commerce Fraud.
  • You are an excellent communicator, with the ability to communicate with many different types of people inside and outside the business.
  • You like to get out from your desk and make things happen.
  • A natural organizer, able to break complex challenges into easy-to-manage parts.
  • Comfortable in making decisions with uncertainty in a fast-moving environment.
  • Fluent in English
  • Fun to work with!
  • REWARDS & BENEFITS

  • Health insurance for the whole family, flexible working environment and well-being support and tools
  • Extra days off, sabbatical program and days for you to give back for the community
  • Training opportunities and free access to Udemy
  • Flexible benefits program
  • FARFETCH Equity plan
  • EQUAL OPPORTUNITIES STATEMENT

  • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.
  • We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

    We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

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