UX Researcher (Portugal)
8x8
Aveiro, Portugal
há 3 dias

Responsibilities

  • Plan and execute user research in an agile development process using both qualitative and quantitative methods and analysis
  • Lead UX research throughout the design and development lifecycle, from early strategic direction through post-release validation
  • Use a wide range of research methods, including ethnography / field research, participatory design, journey mapping, interviews, concept testing, surveys, diary studies, usability studies
  • Collaborate with broader departments including product managers, designers, engineering, documentation and analytics to create research proposals through understanding the business needs, research goals and target customers
  • Identify and prioritize actionable results based on research. Communicate research findings and ensure the insights are translated into actionable direction through presentations, posters, graphics, displays, workshops, wireframes, etc.
  • Apply usability heuristics and knowledge of current design best practices to evaluate new and existing features and offer viable suggestions for improvements
  • You might have opportunities for working on projects requiring low-fidelity prototypes, heuristic reviews, web analytics, data mining, card sorting
  • Qualifications :

  • Bachelor’s or Master’s degree in the area of Cognitive, Behavioral, Experimental or Industrial Psychology, Human Factors, or Human-Computer Interaction and / or comparable certifications and experience
  • Proficiency with a breadth of qualitative and quantitative research methodologies and ability to come up with creative research solutions as needed
  • Experience conducting participant screening, recruitment, and management
  • Outstanding interpersonal skills with demonstrated ability to act as the voice of the user
  • Strong organizational skills with attention to detail
  • Fluency in user-centered design best practices, as well as knowledge of usability principles and techniques
  • Expertise with data analysis and how to meaningfully convey research findings / insights into actionable recommendations and visualizations
  • Excellent communication, presentation, and persuasion skills with cross-functional teams and stakeholders; experience working in a collaborative environment
  • Strong track record of research results impacting product strategy and development
  • A self-starter. Able to work pragmatically in an extremely fast-paced environment
  • Nice to have :

  • 5+ years of work experience as a UX researcher, preferably in an enterprise company
  • Working at 8x8 :

  • Industry leading, award winning technology and recognized on two Gartner Magic Quadrants
  • Inclusive, supportive and collaborative culture yet with a winning mentality
  • Encouragement and environment to make a difference
  • Deep passion for doing the best for our customers,
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