At Go4Mobility (Permanent), in Lisbon, Portugal
Expires at : 2021-01-19
As the IT Support - Team Manager , we are looking for someone organized, with good people skills, a strong analytical mind and attention to detail, to lead our IT Support business area in Lisbon.
You will be reporting directly to our Chief Technology Officer and contributing to the continuous improvement of the quality of service response to our customers through your energy and commitment.
We welcome your creativity and business acumen to propose new ideas that can lead to new processes and IT tools that may lead to decreased response times, proactiveness in the service provided and better resource allocation.
As a Team Leader and Head of IT Support you will be responsible for organizing all the teams work, participate on the meetings with other business area to report on the current status of your unit in respect to them.
It is your sole responsibility to ensure the timely response to customers, as well as ensuring the quality of such responses and to continuously improve your team’s performance through training and supervision.
You will be in full control of your team being able to constantly tweak and readjust their work methodologies to meet the defined KPIs for your unit.
Your also given the responsibility of gathering the training needs, being it internal or external, of your team’s members and even your own.
Also you are expected to present improvement opportunities on the current processes or work methodologies that might translate in better efficiency for your current business area or even others.
5+ years of experience in team management
3+ years of experience in B2B support
3+ years of experience in Linux based operating systems
2+ years of experience with relational databases
Enjoy establishing close customer relations and interactions
Great organizational skills
Strong analytical skills
Proactive, autonomous, results-oriented, organized with attention to details
Fluency in English and Portuguese is required
Positive and problem-solving mindset
Nice to have
Solid experience in the Telecommunication industry either on Mobile Network Operators or Voice Telecom Carriers
Fluency in Spanish
Knowledge of A2P SMS and Voice of IP industry
Knowledge on Jira platform, mainly Service Desk
Knowledge on Nagios platform
Strong leadership skills and willingness to raise up to the challenges presented
Benefits & Perks
You will be working in one of the new trendy areas of Lisbon in Alcantara / LX Factory neighbourhood, joining a dynamic, relaxed and multi-disciplinary team
We respect work & life balance, but we expect commitment
Meritocracy is the rule, so we have a commission scheme in place
We welcome new ideas for projects and things we have not done before. We decide based on strong analytics but fast
The opportunity of being part of a successful IT Group with +15 years of experience and international presence in several markets
Competitive package including health-insurance and relocation package if you leave abroad
Fresh fruit & coffee everyday