Credit and Collections Specialist
Nokia
Amadora, Portugal, Portugal
há 1 dia

Competencies

In this role as Credit & Collections Specialist, you will be interacting directly with the customer Account Payable departments to progress chase invoice approvals and payments.

You will have the greatest responsibility to manage key / critical customer relationships and building collaboration, including establishing team work and handover points between PM, Order Management and Customer Operations teams.

As you will be supporting the Americas' market, the work schedule will be 8h between 11 : 00AM and midnight.

Your responsibilities will be to :

  • Proactively tracks and collects Trade Debts & Advanced payments (when cash request is issued)
  • Provides visibility and supports follow up of invoice disputes
  • Collaborates with the customer to improve invoice approval and payment lead times
  • Provides forecast of expected payment of open items for current quarter
  • Ensure Receivables Management Tool correctly represents latest status of AR open items
  • Increases the speed at which customer’s open items move to cash
  • Challenge any failure in the process preventing fast turn-around of invoices, i.e. disputes
  • Provide status and trade debtor reports for customer and CT meetings
  • Supports achievement of customer Overdue and cash targets
  • Supports CTC / Asset Controllers with Sales of Receivables administration, Due date amendments, provide accurate cash forecasting
  • Highlights E2E process improvements when inefficiencies exist
  • Follow-up liquidation cases (if any)
  • Qualifications

  • Degree in Economics, Finance, Business Administration or any other related field;
  • Fluent language skills in Spanish and English is mandatory. Portuguese is a plus;
  • Problem Solving / Organization / Prioritization skills;
  • Expert knowledge in MS Excel;
  • Relationship building, able to build collaborative partnerships with internal and external teams;
  • Business Orientation (Credit / Collections / Sales / OM);
  • Working across boundaries and with virtual teams;
  • Contract Management knowledge preferable.
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