Customer Service Specialist with German
Red Frog Recruitment
Lisbon, Portugal
há 14 horas
source : Europe Language Jobs

Description

As a customer service specialist in this project, your daily responsibilities will include :

Ability to assist users with general Inquiries and technical support issues through phone, email, chat, and social messaging channels (as assigned) regarding streaming services

Solve with precision and efficiency emerging issues that customers may face in a proactive way

Build a meaningful relationship, answering customers questions in a courteous, friendly, and professional manner

Meet and exceed our customer service quality goals, compliance regulations, and productivity targets

Create an amazing customer experience that people value and we are proud of

Be responsible to follow the direction of the management and provide feedback

Requirements

To succeed in the role, you will need to have :

Native or proficient level of German,(C2)

Advanced level of English (at least C1) both verbal and written

Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills

Analytical and problem-solving skills with strong attention to detail

Desire to learn and advance, be a curious investigator and problem solver

High-speed internet access and appropriate conditions for remote work

Must hold EU citizenship or valid work permit for Portugal

Be a local candidate or willing to relocate to

sunny Lisbon, Portugal

Offer

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance (after six months of employment)

Growth opportunities through various development programs

Fun and engaging company-wide initiatives, including our SitelFit wellness program

Job stability

Life-long skills and experience

Excellent work culture

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