Adecco Human Resources is, through its Shared Service Center Recruitment team, currently searching and hiring French and Dutch English Speaking candidates for a role of French and Dutch Cash Collection in Oeiras.
Descrição / Funções :
Manage customer / account queries to ensure sales ledger balances are clean on customer account;
Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
Notify Markets of uncollectable debt risks & mitigate where possible;
Collection activities based on Market Collection Strategy;
Respond to incoming collection concerns from the customer and internal stakeholders;
Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer?s accounts;
Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR?s);
Participate in KPIs trends (SLAs), root cause analysis of mistakes / errors and problem solving;
Execute identified business and internal controls of Collections processes;
Review and propose updates, through company, to the Standard Routines due to legal or process changes.
Requisitos : Requirements
Degree in Business, Finance, Economics or similar;
Previous experience in Collection or Finance area is an advantage;
Proficiency in English, French and Dutch;
Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
Strong problem solving and analytical skills;
High Customer Service skills;
Able to propose and implement improvements in procedures.
Oferece-se : We offer
Opportunity to work in a reference company in its sector;
Salary conditions compatible with professional experience;
Dynamic and versatile work environment;
Work contract with our client;
Initial and continuous training.
Location : Linda-a-Velha, Oeiras.
Tipo de oferta : Full-time