Asset Manager IT Worldwide Known Brand German speaker
há 3 dias
source : Cantinho do Emprego

About WebhelpWebhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands

By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide

About the job role

As an Asset Manager, you will deliver IT Asset Management service for our client’s customers

Your mission is to act as the single point of contact to the customer, partner and internal stakeholders like the Sales / account team and CX, for managing, tracking, reporting on and resolving issues with the client’s customers Installed Base (IB) data

As an Asset Manager, you will

  • Be accountable to ensure that the customer IB is in the right contract, right location and under right coverage
  • Lead implementation of IT Asset Management service for our client’s customers
  • Accountable for onboarding new customers, IB aggregation / reconciliation from disparate data sources and present IB insights to customers
  • Learn customers processes relating to Installed Base data management, recommend changes to improve Installed Base data management
  • Identify discrepancies and execute processes for managing Move, Add Change, and Delete (MACD) activities
  • Providing ongoing IB maintenance support to customers
  • Cross functional collaboration required to execute on tasks We are looking for
  • Native or Proficient German (C2)
  • Fluency in English (B2)
  • Bachelor's Degree or equivalent work experience in a related field
  • Proficient in MS Excel 2010 (macros, pivot table, vlookup, etc
  • Advanced data analysis capabilities
  • Strong interpersonal / communication skills verbal and written
  • Knowledge of products / software’s from IT providers
  • Builds effective relationships with Customers and Account Teams
  • Highly organized with strong project management and time management skills
  • Responsive and timely in delivering on commitments
  • Creative problem-solver
  • Readily masters new tools and processes
  • Positive attitude and strong work ethic Job skills required
  • Interpret large raw data sets, conduct data analysis and audits high level of excel mastery is required
  • Develop and lead execution of action plan to update databases with improved IB data ability to work with our client’s tools and databases
  • Lead client calls, participate in quarterly business reviews and conduct (potential) on-site visits
  • Excellent communication skills coupled with boldness, assertiveness, and with a sense of ownership of the accounts / customers
  • Produce reports for Customers, Account Teams, and other stakeholders, using excel, power BI and other dashboards
  • Ability to work independently and in a cross functional team environment We offer you
  • Competitive wages (14 monthly payments per year)
  • Free Transportation
  • Monthly meal allowance
  • Personal development programs and mentoring to develop skills
  • Possibility to participate in a growing multicultural project
  • Good career prospects in a reputable company which rewards serious and hard workers
  • Availability to work from home temporarily* Life at our company
  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • Workplace
  • Oeiras, Lisbon, Portugal

    Ready to take up the challenge?Join our team and show off your talent! All submissions will be treated confidentially under the General Data Protection Regulation

  • Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time
  • Webhelp Portugal is an equal opportunity employer

    Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws

    ly / 2TRXKNL

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