Digital Transformation Pool
Lisboa, Portugal
há 5 dias

Role Purpose

The role holder will work within a specialist team such as data center. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work under more limited supervision.

Key Accountabilities

  • Technical Capability. Works within the team to complete allocated activities. Escalates problems to supervisor or team manager to meet service agreed levels.
  • Equipment Operations. Conversant with basic hardware / software installations / configurations and peripheral operation.
  • Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels.

  • Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate.
  • Business Awareness. Has an understanding of the customer’s requirements and demonstrates the ability to closely follow pre-defined work instructions.
  • Contributes to the successful delivery of all activities within agreed service levels.

  • Data Handling. Maintains data security to conform to standards for security of information and data protection.
  • Process. Demonstrates an understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards.
  • Effectively communicates and documents any requested changes, errors or ambiguities using the tools available.

  • Team Working. Works as a team player being viewed by colleagues as an effective and helpful member of the team.
  • Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided.
  • Key Performance Indicators

  • All issues and problems are resolved or escalated appropriately.
  • Systems / Equipment remain online and functioning properly.
  • Maintenance is carried out according to maintenance schedules.
  • Repairs to equipment are effective.
  • Schedules up to date and accurate.
  • Workloads Achieved.
  • Conformance with security and data protection standards.
  • Improvements / enhancements to service within own areas.
  • Feedback from team members and other key stakeholders.
  • Evidence of taking ownership of their personal development.
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