The Revenue Manager (in conjunction with the Reservations Team) will lead the day to day Revenue Operations.
This will include all aspects of Revenue from providing key leadership surrounding the hotel's revenue recognition policies and will regularly interface with the sales, operations and marketing teams.
As a member of the Exec Com the Revenue Manager will have responsibility for driving the hotels KPI’s of GOP, Wynreview, LTO, AES etc.
Market Intelligence : Conducting competitive & demand analyses
Providing critical analysis of chosen strategies,
Preparing room statistics and general demand factors for efficient and balanced selling
Defining objectives and monitoring Hotel’s e-commerce strategies and online marketing plans.
Developing relevant budgets, monitoring productivity and preparing various status reports shall be part of your KPI’s.
Ensure completion of daily, weekly and monthly forecasts. Create and maintain a rolling demand calendar
Monitor and review inventory and rate control through the use of reports completed in this role - including booking pace, regrets, market segmentation, availability calendar, rate check report and other reports as required.
Coordinate throughout the hotel effective rate and inventory controls, forecasting and market mix management, and other hotel operations responsibilities with the effective use of revenue management.
Review segments in order to establish specific market segment progress versus our goals.
To analyze competitive information reports for bench marking against competitive set on a daily and monthly basis (revenue penetration index)
Provide support to all departments on the technical aspects of installation, support, maintenance, training, as well as business consulting, change management and business process redesign services, as and when required.
To identify and develop key resources at the hotel, and focus on conceptual, financial and technical system training to ensure the long term sustainability of Revenue Management at the hotel.
To manage, in conjunction with the General Manager and Directors of Sales and Marketing / Director Sales / ADOS the re-engineering or re-enforcement of business processes from an overall perspective of revenue maximization and consistent rate quotation, sales strategies and service delivery.
Oversee and audit the standards and operations of the reservations department.
To support the hotel in achieving their overall annual profitability goals through Revenue Management practices.
Maintaining a business environment based on the Code of Conduct, Company Mission and Values
Maintain and enhance the open door policy to all associates
Inspiring a positive work environment, being a true Wyndham Hotel & Resorts and Dolce Ambassador
Ensure to be fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.
Talent Reviews taken place as per the communicated timeline and are live in the business.
Ensure 100% compliance with all mandatory training
Manage the associate engagement survey process in your department(s) to ensure that the follow up meetings are done and the associates have timely feedback.
Ensure that you dine in the Associate restaurant at least three times a week and provide HR Leader on property feedback.
Support WeCom (Hotel Team Committee) with quarterly People, Community and Sustainability engagement events.
To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
Attend ExCom Meetings
Attend Business Review Meeting
Quarterly Hotel Meeting / Town Hall
Skills / Experience / Certificates / Education
A recognized business or hospitality management qualification
Minimum 2 years’ experience in Hotel Revenue
Four / Five star internationally managed hotel experience is desired
Competency in the use of the revenue system IDEAS
Highest level of numeracy and literacy
Fluency in Portuguese and English is essential
A strong sense of commerciality and financial acumen