Client Service Manager
Lisbon, Portugal
há 6 dias

Conectys is a highly ambitious Customer Experience and BPO solutions provider, which has tripled in size over the last three years, achieving a global footprint through its entrepreneurial spirit.

Starting in 2005, Conectys is now present in Europe, APAC, and North America, and continues to grow into new territories.

If you love to design, create, and optimize instead of running business as usual in the typical global corporation, and if you’re looking for fast-paced career opportunities in a global organization that focuses on Customer Experience, then we should explore our partnership opportunity.

The biggest account of Conectys, dealing with the exciting and dynamic Trust & Safety area, is looking for a new leader.

With a solid global managerial and implementation network and a highly professional client stakeholder team, this is the biggest demand and learning environment a seasoned BPO professional can dream of.

You come with :

  • Minimum C2 English Proficiency
  • Minimum 2 years expertise in the BPO industry (Contact Center, back-office support, inbound / outbound voice or non-voice account, chat support, email support)
  • Content moderation expertise
  • Your day in Conectys :

  • You will Collaborate with client company management to develop procedures, manuals and establish the program objectives.
  • You will Create specific methodologies, processes and provides the customer with best practices documents.
  • You will coordinate the communication processes from the customer to other positions or functions within Conectys and assists with the escalation of problems.
  • We have for you :

  • Competitive compensation and benefits
  • A diverse culture and environment
  • Career learning and Opportunities
  • Temporary work from home set up
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