Technology Operations Lead
McKinsey & Company
Lisbon, Portugal
há 4 dias


  • Bachelor’s degree in Computer Science, Engineering, or other relevant fields
  • 5+ years of progressive experience in IT operations management
  • Knowledge of infrastructure and Service Management processes (ITIL certification preferred)
  • Outstanding project and process management skills with eye towards continuous process improvement
  • Exceptional verbal and written communication skills
  • Superb client service skills with both creative and analytical mind-set
  • Highly collaborative, yet able to function well independently
  • Comfortable managing through ambiguity
  • Creative problem solver and natural entrepreneur
  • Ability to handle both technical and business aspects of hosting and support (cloud certification preferred)
  • Who You'll Work With

    You'll work with our global TechOps team and will be based in Lisbon. TechOps is part of McKinsey’s ClienTech practice responsible for managing all client-facing assets.

    TechOps provides hosting management and support services using Cloud-based service providers.The Technology Operations team is a core part of our ClienTech practice and offers practical tools that help people at all levels of an organization generate insights they need to address both strategic and day-to-day decisions.

    These solutions complement McKinsey's traditional client service teams and are delivered as SaaS products in many ways, including subscriptions, workshops, training programs and project-based engagements.

    We work closely with clients to embed our tools, analytics and expertise, and provide on-going support to help them build the capabilities they need to revolutionize how decisions are made.

    What You'll Do

    You will manage the overall program delivery for a portfolio of solutions, including the infrastructure and operations, providing clear communication to all channels and stakeholders.

    You’ll work with our global helpdesk and engineering teams, acting as a single point of contact between our solutions and the various support teams.

    You will optimize our internal resources, improve operational activities, drive roadmaps and process changes, and manage day-to-day operations to help teams scale and reach their pre-defined targets.

    You will play a key role in managing multiple projects with varied solutions so will need to have strong project management skills with ability to prioritize tasks.

    You will be a primary point of contact for escalations and a thought partner for senior solution leaders offering advisory services to these internal clients.

    You’ll be responsible for identifying when something needs escalating and finding ways to manage a variety of complex situations and proactively work to mitigate risks. Functions

    Apply Now

    FOR U.S. APPLICANTS : McKinsey & Company is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

    FOR NON-U.S. APPLICANTS : McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

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    Job Skill Group - CSSS - Early CSS Track

    Job Skill Code - STOA - Senior Technology Operations Analyst

    Function - Technology

    Industry -

    Post to LinkedIn - Yes

    Posted to LinkedIn Date - Thu Jan 21 00 : 00 : 00 GMT 2021

    LinkedIn Posting City - Lisbon

    LinkedIn Posting State / Province -

    LinkedIn Posting Country - Portugal

    LinkedIn Job Title - Technology Operations Lead

    LinkedIn Function - Information Technology;Project Management;Strategy / Planning

    LinkedIn Industry - Computer & Network Security

    LinkedIn Seniority Level - Not Applicable

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