The Direct Sales Lead provides expert knowledge and is responsible for driving delivery of the direct sales activities through face-to-face, inbound / outbound phone, or door-to-door channels, which drive the sales of products and services directly to either consumer or business customers.
Focusing on new business and developing existing customer accounts for higher penetration through customer account management.
The Direct Sales Lead focusses on performing business dealings, negotiations and signing up contracts and identifying opportunities and strategies to win business from the customers.
Typically reports to Senior Direct Sales Manager.
Executes the timely delivery of sales activities, in line with sales targets, around customer acquisitions, customer retentions and customer care within assigned sales segment (including Consumer or Business);
Ensures that the sales solutions for customer needs and requirements are aligned to the Vodafone sales strategy;
Plans and develops a customer specific strategy and business plan in line with Vodafone products and service portfolio;
May guide team in understanding the customer industry;
Builds and maintains strong relations and works closely with internal stakeholders to deliver activities in response to internal / external business issues that impact upon revenue, cost or margin;
Demonstrates strong communication skills and effectively interacts with wider stakeholder groups;
Works effectively with colleagues to influence customers decisions through specific sales skills and product and industry knowledge;
Uses best practice knowledge to provide thought leadership for delivery of negotiations and signing up contracts;
Influences customer decisions through specific sales skills and product and industry knowledge;
Cooperates with internal teams (e.g. Technology, Marketing, Commercial Management) on the preparation of individual business customer solutions based on customer requirements.
May provide informal guidance to junior staff.
Degree / HNC / HND or equivalent qualification ideally relating to marketing, business, economics, or technical discipline preferred but not essential
5 years (or more) work experience in an IT / Cloud / Hosting / SI Sales position and / or Solutions Consultant discipline
Proven experience of converting a customer business need to delivered solution, with associated drivers and buying criteria.
Understanding and experience of the sales process, including experience in developing, proving and selling the customer business case
Relationship management, influencing skills and contract negotiation experience
Market, Partner, Competitive and Technical knowledge of the proposition area concerned
Strong oral and written communication Portuguese and English