You enjoy managiing key stakehoders, improving productivity and are commucative? Join us!
We are a renowned global IT service and consulting company , presently developing our tech footprint in Lisbon (Parque das Nações).
We deliver innovative technology solutions built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management, and Engineering.
As a Service Delivery Manager with HCL Technologies, you will be managing key stakeholder accounts, promoting the continuous improvement of productivity, service quality, and customer satisfaction.
Develop and maintain strong, productive relationships with both internal and external stakeholders, based on established network communication metrics, and service standards.
Support CADM and Level 2 Service Delivery Managers in managing sales cycles and account growth initiatives. This includes overall account plans and customer service strategies to increase margins where possible.
Align with CADM to ensure that resources, capabilities, and capacities meet both pre-existing and new business demands.
Draft contracts for the Account Business Plan for the year, alongside the Service Delivery Manager Level 2 and CADM, and be available for ongoing support and revisions.
Contribute to business and client growth, by establishing target KPIs and adjusting supplier commitments and daily operations plans to meet and exceed these standards.
Bachelor’s Degree in any field, IT v3 Foundations and other technical / professional training is a plus.
Minimum of 5 years’ experience in successfully meeting and exceeding optimum customer contact.
Minimum of 3 years’ experience in Service Delivery Management experience, with high quality client support, in a leadership capacity.
Familiarity with business unit or contract budget ownership, particularly in the area of profits and loss management.
IT specific experience in designing and implementing improvements to productivity and customer satisfaction improvements.
Required Language Thresholds : o Dutch or Flemish : (C2 : Native-Level Fluency) o English : (B2 : Independent Level User)
Benefits & Perks
Competitive Salary with language perk
Meal Allowance on Card to keep you fed and healthy
Career Progression Opportunities within a global IT company
Well-rounded Health and Life Insurance Packages
On-site gym : includes indoor pool access, fitness classes, and a football pitch
If this sounds exciting, we would love to hear from you!
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.
Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
Account Management It Sales Stakeholder Management Customer Service
Multilingual Jobs Worldwide
check circleBe one of the first to apply