Our client are a renowned global IT service and consulting company, presently developing their tech footprint in Lisbon.
They are now looking for a Supply Management Expert to join their team in the capital Lisbon!
Our client is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.
Their technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.
With a worldwide network of R&D, innovation labs and delivery centers, and 149,000+ Ideapreneurs’ working in 45 countries, our client serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
What will you do?
In this role, you will work as a Team Lead in Supply Chain Management and key responsibilities would include being the Team Leader of the Analysts, SME's and Team Leads who are responsible for :
Dispatch and Inventory Management
Inventory data review against orders
Understanding of GATP (Global Available to Promise)
Align to commit dates from planning team
Ensure team adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
Report out daily performance and update all performance logs
Assist team with process update, exception handling and facilitate the trainings, refresher
Identify process improvement , automation opportunities
Provide performance updates to team lead and management
Drive VSM's FMEA's and RCA
Drive operational excellence and responsible for people and performance management
Be a coach to team and process Owner
Drive customer experience and provide update to customer and drive weekly ,monthly quarterly governance calls
Handle customer escalations and provide update to management proactively
Ability to identify or propose new ideas towards process improvements and also, review the ideas generated by Team members, SME and Team Leads with Client Stakeholders for successful implementation of the ideas and metrics management
Excellent communication abilities
Good listening and comprehension abilities
Ability to collaborate effectively with team members or other departments in order to resolve issues on time
Good analytical skills and problem solving ability
Effective stakeholder management and change management
Effectively manage customer experience
Ability to lead and supervise a team of professionals (prior experience mandatory)
Domain expertise :
To have knowledge on Supply chain process
Shipment processing that involves goods Shipment, balancing of orders, partial Shipment, delivery confirmation against customer orders etc., is preferred
Technical understanding :
Hands on experience in SAP(including invoicing, contracts, workflows)
Experience in Workflow tools
Experience in MS Office
Experience in Visio (Creating process flows / Blue prints)
Career Progression Opportunities
Well rounded Health and Life Insurance Packages
On-site gym : includes indoor pool access, fitness classes, and a football pitch
Staff Canteen with varied food options and river-facing balcony seating
Working hours :
24 / 7 (Flexible to work in Shifts)