Customer Service Specialist - French speaker
Thales Business Support Services S.A.
Paço de Arcos
há 6 dias

Thales Business Support Services (TBSS) acts as a Shared Service Center for Thales Group by serving a number of countries for various key tasks associated to finance and accounting processes.

This business support services center of excellence drives innovation within our internal business processes, cutting through complexity and supporting our external leadership in digitalization.

At Thales Business Support Services, we are looking for new Talents to join our Customer Service Team as Customer Service Specialist and work in a dynamic and highly innovative environment.

Don’t miss out this great opportunity!

Want to know more about what your future in TBSS is holding? KEEP READING!

Your life as Customer Service Specialist

Our customer service team aims to provide an exceptional support, proactively and reactively, across multiple communication channels.

We want to ensure that all queries are fully documented and responded to, efficient and effectively, by the relevant staff.

Besides that, our purpose is also to maintain a close relationship with internal stakeholders, and act as finance partners.

Reporting to the team leader, a customer service specialist is expected to perform a variety of tasks, such as :

  • Receive and handle inbound customer questions / queries via calls and emails;
  • Creation of customer tickets using the internal tool Service Now;
  • Ensure a right first time and accurate approach for solving our customers issues;
  • Build and manage customer relationships with customers, suppliers and internal teams;
  • Participate, when requested, in Continual Service Improvement initiatives representing the functional area of expertise;
  • Live and breathe the customer focus we pride ourselves on here;
  • Ensure, as far as the role dictates, that financial affairs are conducted in accordance with Group Principles & processes;
  • Maintain an ethical approach to business in line with the Thales’ Ethics Policy
  • About you

  • Advanced knowledge / native speaker in French ;
  • Full proficiency in English;
  • Experience in a Customer Service role in a complex matrix organisation with multiple customers;
  • Background or experience in finance or equivalent is valued;
  • Prior experience of working within a team environment, in which a supportive team resolves bigger issues together and helps one another succeed;
  • Good Microsoft Office & use of IT tools
  • What do we offer?

    Working in TBSS is so much more than a simple role within an international environment. We believe in our Talents, in their evolution and well-being! Therefore, TBSS counts with a range of benefits in order to support your experience as a key member throughout your life cycle :

  • Build together a development plan for you to reach your personal and professional objectives ensuring you reach your full-potential.
  • Ensure a career full of variety with the possibility to move to different roles and face different challenges.
  • Our Hybrid way of working will allow you to combine teleworking and the onsite experience.
  • A young and dynamic team to work with and learn from.
  • Access to our learning platform to all the Learning contents available for you (in-class sessions, online learning and even more )
  • At Thales we provide CAREERS and not only jobs. With Thales employing 80, employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.

    Together we believe that embracing flexibility is a smarter way of working.

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