Helpdesk - Fluent in Mandarin and English
Computerworld
Porto, Mexico
há 4 dias

A Randstad é a empresa número 1 no setor de recursos humanos a nível mundial e líder em Portugal. Com presença em todo o país, conta com oportunidades de emprego para diferentes setores de atividade, como indústria, serviços de apoio ao cliente e vendas, tecnologias da informação, finanças e banca, hotelaria, turismo e restauração, recursos humanos, entre outras.

Aqui vais encontrar a tua próxima oportunidade profissional! #humanforward

Randstad Professionals is recruiting a Helpdesk fluent in Mandarin and English, for direct integration, in a client located in Porto.

Possibility of Full Remote.

descrição da função / job description

  • Support to technologies including : Active Directory, Windows Server 2008 / 2012 / 2016, Exchange, Microsoft 365 Suite, Windows 10 Enterprise, Azure.
  • Problem-solving issues related with network, server hardware and OS.
  • Support end-user installations and troubleshooting of security software.
  • Point of contact for internal end-users with ownership of technical issues while interacting and escalating with technology towers and external vendors.
  • Document security breaches and acess the damage they cause following company processes and guidelines.
  • Document technical knowledge in the ITSM tool (Matrix42).
  • Collaborate with operations and architecture teams to ensure solution compatibility with company standards.
  • Follow the ITSM Incident, Request, Problem, Change, Asset, and Knowledge Management.
  • requisitos / requirements

  • Fluent in Mandarin and English language (mandatory).
  • Helpdesk / service desk experience is valued.
  • Knowledge of Windows Server 2008 / 2012 / 2016, Exchange, Active Directory, Microsoft 365 Suite, Windows 10 Enterprise and Azure is valued.
  • Availability to work in night shifts (11pm - 8am).
  • Good communication and problem solving skills.
  • Team player.
  • oferta / offer

    Salary, food allowance (7,63€ / day), annual bonus, payment of night hours and prevention allowance.

    This is the challenge, are you ready for it?

    Apply!

    para se candidatar / to apply

    https : / / www.randstad.pt / emprego / RP-2021-105970

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