Job Description :
Alphanumeric Lisbon is hiring a Trainer - Medical Information (Pharmacist / Nursing License) for covid-19 vaccine contact center.
You will be working from home, providing support to the EMEA market.
Required Qualifications :
Bachelor’s degree in Nursing or Pharmaceutical (or equivalent)
Nursing or Pharmacist License
3+ years of experience providing Training services for international teams
Knowledge of Learning Management Applications
Experience in Language neutralization is a plus
Maintains knowledge of policies and procedures including client products, SOPs, protocols
Excellent written fluency in English and proficiencies in other languages a plus.
You will ensure help desk staff is appropriately trained to take calls as well as consistently ensuring language neutralization and appropriate communications.
Design a detailed training and delivery plan for Medical Information Contact Center
Provides individual performance feedback, as appropriate.
Delivers the intended training messages to an internal or external audience in the classroom, small group sessions, and individual sessions
Works with a team to develop training programs, implement new programs,
Service Level Reporting :
Analyze daily reports and make recommendations to managers and team leads on training recommendations for representatives that will improve the overall quality of service independently and as a team.
Implement process for daily, weekly, and monthly reports and manage process.
Provide quarterly reports to QA Manager or Operations Manager
Service Improvements :
Make recommendations to Service Manager
Performs special projects or assignments as required
Provides quality updates to the ASI management team and Quality Operations Department.