Success Management & Client Retention
VORTAL Connecting Business
Lisboa
há 3 dias
source : Ofertas de Emprego

About Vortal

VORTAL is a leading e-Sourcing and e-Procurement solutions provider connecting thousands of public and private buyers with an international community of qualified suppliers worldwide.

VORTAL has offices in Lisbon, Oporto, Milan, and Madrid.

Our mission is to help our clients buying better and selling more to achieve superior performance .

We help our clients in their digital transformation journey, with modular solutions and an extensive range of services.

Delivering pioneer solutions and valuable services on top of open data, market intelligence, and procurement interoperability, the Business Network unit has the mission to improve customer experience and help suppliers, especially SMEs, working with the public and private sectors, nationally and internationally, to develop their business, increasing market knowledge, increasing the number of business opportunities, improving competitiveness and maximizing their commercial performance in the market, with increased efficiency and success.

We are a partner, not just a provider.

Job Description

VORTAL’s global customer support and sales on the Supplier side are led by our Business Network Team, which we are reinforcing.

We fulfill our mission by following a customer success approach, divided into market clusters, to manage the full customer journey from onboarding to customer loyalty, with the help of an external partner who focuses on ensuring customer success and satisfaction and increasing the annual recurring revenue.

In this role, you will have the opportunity to manage a portfolio of clients and develop expertise about customers from different sectors of activity, in a multi-national context, and think upstream to provide clients with new services and solutions and enable them to become long-term users and ambassadors.

We are currently looking for someone passionate about customer success, in a hybrid human-digital approach, pursuit goals, and knowing what it means to go above and beyond to delight our broad community of clients and internal teams!

Responsibilities :

  • Support our clients drawing the best value from the Vortal platform;
  • Manage and monitor a customer portfolio;
  • Analyze issues of clients and find the best ways to resolve them, following operating procedures;
  • Support the team in managing client accounts and services renewals;
  • Conduct market share analysis on clients;
  • Conduct surveys of opportunities with existing customers;
  • Strategic planning with partners and manufacturers;
  • Support in asset management activities (customersB2B, suppliers, BO) / reporting;
  • Preparation of proposals / calculation and monitoring of the main KPIs of the business;
  • Ensure the objectives of sales to new customers and management of the current customer portfolio;
  • Manage access profiles and usage of the platform.

    Education & Experience

  • Degree in Management or equivalent;
  • Up to 2 years of relevant work experience in customer success management & client retention;
  • Skills & Knowledge

  • Native Portuguese speaker and knowledge of written and spoken English; Spanish is a plus;
  • Power BI is a plus;
  • Excellent communication skills : face-to-face, on the phone, and through writing;
  • Quick and efficient management of time;
  • Problem-solving and client-oriented skills;
  • Quality Focus, Problem Solving, Documentation Skills, Multi-tasking;
  • Dynamism and results-oriented.

    Why joining Vortal?

  • Get more responsibility and professional growth : you will have the chance to propose, plan and implement your ideas, getting the resources and the accountability for the results;
  • Faster career growth : you will get exposure to challenges providing you the opportunity to deliver bold and impacting results in the company, accelerating your career growth;
  • Learn from the best : you will have access to training from the best schools and incentives for executive education;
  • Join an international and fast-growing business : we are present in 12 countries with an international team from +10 different nationalities;
  • Competitive salary package : Salary, fringe benefits, working benefits, and variable bonus according to results.

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