Support Engineer - Video
Stats Perform
PORTUGAL, AVEIRO
há 4 dias

Description

WHAT’S YOUR NEW ROLE ABOUT?

You will be working as a support engineer within the Video Engineering team. As Video Support Engineer, you will play a critical role in ensuring that our cutting edge LIVE and VOD video systems and workflows are supported and maintained, to ensure delivery of our video content to our clients and users.

This can be a pressurised, dynamic and exciting environment, with critical live events requiring calm, logical and quick technical troubleshooting, should the need arise.

Whilst this is mainly a support-based role, there will be the opportunity to work with the wider Video Engineering project team, to participate in the design evolution and build of the global platform going forwards.

The role will require working unsociable hours, public holidays and weekends on a shift rota basis. In due course, there may also be a requirement for the team to join an on call’ support rota.

HERE’S YOUR ROLE BROKEN DOWN (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF)

  • Proactive monitoring, maintenance and troubleshooting of the live and VOD video systems and workflows.
  • Receiving and responding to issue escalations from other teams in relation to the video platform.
  • Assist in identifying any potential network related issues in relation to IP video delivery, both internally and externally to CDN partners.
  • Troubleshooting end user streaming issues.
  • Further escalate issues to the correct technical teams within the company, or externally to 3rd party vendor support as required.
  • Working with our suppliers to ensure smooth supply of source video, meeting our contribution requirements.
  • Adopt best practice regarding streaming media and broadcast technologies.
  • Work a shift and on call’ rota with other Video Support Engineers to provide cover 365 days a year.
  • DO YOU HAVE THESE ESSENTIALS?

    The ideal candidate will have experience supporting streaming media and / or IP video broadcast systems and workflows. You will able to demonstrate experience working as an engineer in an IT and IP based environment, with a good level of server support and some networking technical knowledge.

    The role may suit a technically minded IT engineer looking to build upon their skills in an environment heavily focused on IP video broadcast.

  • Experience of supporting IP video workflows or streaming media.
  • Windows and Linux OS familiarity and troubleshooting experience.
  • Server hardware build, maintenance and support.
  • General network skills.
  • Ability to work in a high-pressure environment.
  • Good spoken and written English.
  • IT WOULD BE GREAT IF YOU HAD EXPERIENCE IN SOME OF THESE AREAS TOO

  • Video codecs and containers (such as H.264).
  • HLS / DASH streaming.
  • UDP / RTP multicast IP video.
  • SRT video delivery.
  • FFMPEG.
  • Aspera Orchestrator.
  • Akamai and / or other major CDNs.
  • Virtual machines.
  • Server room / datacentre equipment installation experience.
  • Cloud services.
  • HERE’S A LITTLE MORE ABOUT US

    Stats Perform collects the richest sports data in the world and transforms it through revolutionary artificial intelligence (AI) to unlock the most in-depth insights for media and technology, betting and team performance.

    With company roots dating back almost 40 years, Stats Perform embraces and solves the dynamic nature of sport be that for digital and broadcast media with differentiated storytelling, tech companies with reliable and fast data to power their own innovations, sportsbooks with in-play betting and integrity services, or teams with first-of-its-kind AI analysis software.

    As the leading sports data and AI company, Stats Perform works with most of the top global sports broadcast companies, tech companies, sportsbooks, teams and leagues.

    THE BENEFITS YOU WILL ENJOY WHEN YOU JOIN WILL INCLUDE

  • Private medical healthcare program
  • And there’s more you’ll have access to our online learning portal and be part of our Career Deal , which aims to support your continued professional development.

    We also have a structured management development programme and a financially rewarding Refer a Friend’ scheme.

  • Please Note - some of these benefits will be available to you upon successful completion of your probation.
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