Our partner company is a renowned global IT service and consulting company, presently developing their tech footprint in Lisbon (Parque das Nações).
As a Finnish-speaking Order Processing Team Lead, you will be leading large team of Order Management Analysts, SMEs and Team Leads who are responsible for order Processing which includes changes, Order fulfillment and Hold Order monitoring.
The ideal candidate will be highly experienced in order processing, outgoing and with strong presentation skills, and able to thrive in a collaborative environment.
Role and responsibilities
Work as an Individual Contributor and a Team Manager in the Order Management team and key responsibilities would include :
Lead large team of Order Management Analysts , SMEs and Team Leads who are responsible for :
Order Processing which includes changes, Order fulfillment and Hold Order monitoring.
Handle escalation calls if any and be a coach to team and facilitate trainings and refreshers
Be responsible for operational deliverables of the assigned team
Be the senior Subject Matter Expert for team to provide guidance to overall team
Identify and lead efforts to execute process improvements and transformation opportunities and drive FMEA's , RCA's.
Be responsible to produce and manage daily and monthly SLA / KPI reports (performance and business metrics)
Be client's first level escalation point for any team member's performance or service level gaps
Lead internal and external governance for team performance and process health
Perform assigned responsibilities as per defined timelines and accuracy parameters of the process
Drive operational excellence and responsible for people and performance management
Ability to identify or propose new ideas towards process improvements and also, review the ideas generated by Team members, SME and Team Leads with Client Stakeholders for successful implementation of the ideas and metrics management
Soft skills :
Excellent communication abilities
Strong written and Verbal skills in Finnish : (C2 : Native-Level Fluency) + English : (B2 : Independent Level User)
Good listening and comprehension abilities
Ability to collaborate effectively with team members or other departments in order to resolve issues on time
Good analytical skills and problem solving ability
Effective stakeholder management and change management
Effectively manage customer experience
Ability to lead and supervise a team of professionals (prior experience mandatory)
Domain Experience :
Knowledge on end-to-end Order to Cash cycle
Good experience in Order Management as a Team Manager
Technical / Application :
Hands on experience in SAP (including invoicing, contracts, workflows)
Preferable : Seibel CRM
Experience in Workflow tools
Experience in MS Office
Experience in Visio (Creating process flows / Blue prints)
Education : Graduate / Masters in any discipline
Preferable : Graduate / Master’s in Finance or accounting
Relevant Experience : 5-6 Years
Shift timings : 8AM to 5 PM
Interested? Apply now and our Finnish speaking recruitment team will help you further!
About Nordic jobs Worldwide
We are a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent.
Over the past 2 years we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries.