Do you enjoy driving customer satisfaction and working with customers to find creative ways to
solve business challenges? Are you excited about nurturing relationships with users and
learning about their business requirements? If so, the BitSight Advisor position, which is part of
our Customer Success organization, might be a great fit for you.
BitSight is a fast-growing SaaS startup that has already established itself as the standard in the
nascent security ratings market. BitSight Security Ratings help companies manage the
information security risk associated with their vendors and insurers to understand the full extent
of risk they are assuming when underwriting cyber insurance policies. Our easy to understand
ratings are integrated into processes at organizations ranging from the Fortune 100 to state
As a BitSight Advisor you will work as an extension of our clients’ businesses, ensuring that
they’re getting maximum value from our platform. Leveraging a deep understanding of
functionality and best practice workflows, both of which you’ll receive focused training on, you’ll
work directly with clients to optimize their setup and experience. Once optimally configured,
you’ll work as an extension of their staff, often program managing their BitSight program or
working directly with 3 rd party vendors to remediate critical threats.
Advisors are well organized and strategic thinkers. Strong communication skills are important
as this role will require you to present to senior leaders and provide recommendations with the
requisite justification. This a great position for a self-starter who’s looking for an opportunity to
work collaboratively with our customers longer term, and contribute towards thought leadership
content for the broader Customer Success organization. Given the broad range of skills
Advisors acquire, it’s also common for our Advisors to support Onboarding and Customer
Success Management teams as needed when your workload permits it.
leadership - Ensure that the BitSight platform is being leveraged and appropriately aligned to support achievement of business goals.
operationalize BitSight platforms
projects to completion
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