Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is commited to diversity and inclusion.At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Main Responsibility Area - Identifies and solves proactively demanding problems and communicates them to key stakeholders.
Participates as an expert in IP support or Care related activities. - Be active and team work person, eager to learn leveraging his and the team’s skills.
Able to help developing processes, tools and working methods. - Plans and executes technical tasks requiring specialist skills in own professional area.
Works independently with the responsibility for solving customer request cases and reporting according to processes. - Identifies and solves technical problems.
Shares knowledge in own professional area. - May support to be included in an expert emergency 24 / 7 duty Rota. Other Responsibilities - Act as customer’s interface for advanced Care service delivery and support, often in several areas if requested.
Work with large and / or complex projects or troubleshooting cases. Scope is often solution / system level.
Leading role in complex troubleshooting cases in NOKIA / fALU Service Routers
Responsible for meeting contracted response times.
Responsible as technical customer contact
Handles technical requests, provides understanding of customer’s network configuration, co-ordinates resolution delivery
System tracing and protocol flow analysis, expert in utilizing troubleshooting tools
Consultancy type of activities : - Applies customer understanding in customer relationship building, opportunity identification especially in Care phase.
Provide Expert Support services (such as IP, Expert Support, Preventive Care, On-line SW Change Service, Launch Support, Tailored Technical support, Special Event support).
Network expansion activities up to multi-interface level.
Lead & plan technical / customer system acceptance testing and feature testing.
On request perform :
Network expansion activities.
Participates in IP multivendor environments. What we offer - Making part of a young and talented company that supports worldwide customers.
The opportunity to be a global person getting what the World has best to give across the entire company. - Nokia offers a great opportunity for an engineer develop himself in a Leading IP vendor company surrounded by talented persons.
Qualifications required - Master or bachelor on telecommunications or IT
Nokia Service Routers specific system architecture
Nokia Service Routers system interfaces & protocols
Trace & logfile analysis tools
NRSI / NRSII or equivalent experience certification level such as JNCIS-SP, JNCIP-SP or CCNP is a plus.