A Food and Beverage Host is responsible for seating guests and managing table set-ups to deliver an excellent Guest and Member experience while working to achieve departmental targets.
What will I be doing?
As a Food and Beverage Host, you are responsible for seating guests and managing table set-ups to deliver an excellent Guest and Member experience.
A Food and Beverage Host will also be required to work in all areas of Food and Beverage and strive to achieve departmental targets.
Specifically, you will be responsible for performing the following tasks to the highest standards :
Welcome guests in a polite and friendly manner
Coordinate seating for customers
Up-sell with latest departmental incentives
Manage table set-ups
Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
Follow cash handling procedures
Manage guest queries in a timely and efficient manner
Ensure compliance of brand standards
Strive to achieve departmental targets
Ensure cleanliness of work areas
Comply with hotel security, fire regulations and all health and safety legislation
Comply with local licensing laws
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Food and Beverage Host serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Good communication skills
Commitment to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Previous Food and Beverage and / or industry experience
Experience with cash handling
Knowledge of Food Hygiene Regulations