Business Analyst
há 4 dias

Findmore Consulting S.A. is a company specialized in Information Technologies founded in 2006 and with more than 400 consultants.

Our services include infrastructure and cloud, software development and agility where contribute to major projects in Portugal and Europe.

We're looking for talented, purpose-driven people to join our teams!

Main Tasks & Responsibilities :

  • Coordination of support Level 1 (BAU);
  • Check respect of SLA, and quality of provided answer;
  • Monitor BAU activity and report to product owner;
  • Support level 2 on complex request + follow-up of escalation plan with Cornerstone when needed;
  • Dedicated follow-up calls when needed with specific / strategic entities;
  • Release follow-up : - impact analysis;
  • NRT;
  • feature set-up;
  • Ability to lead small projects;
  • Rollout new features for entities including set-up and user training, such as Leaner Home or Reporting 2.0 for example;
  • Maintenance / minor evolution of custom page;
  • Continuous Improvement activities - Identify / implement possible improvements following entity feedbacks on pain point;
  • Lead training / refresher sessions around the solution.
  • Main Technical Requirements :

  • Advanced Knowledge of Cornerstone LMS Module;
  • 2+ years of seniority on the product;
  • Bachelor or Master Degree;
  • Client Oriented.
  • Other Requirements :

  • Fluent English with good communication skills;
  • French-speaking is a plus but not mandatory;
  • EU citizenship
  • More information on our website http : / /

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