MongoDB Support Engineer
Hewlett Packard Enterprise
Paco de Arcos, Lisbon
há 5 dias

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

What you need to know about the job

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our Communications & Media Solutions (CMS) business brings digital transformation expertise of over 30 years to telecommunications and media companies.

We help communication service providers solve their most pressing business problems every day. We are driven to innovate, delivering solid solutions to an industry in constant transformation.

We believe in the power of collaboration and building long term relationships with our telecommunication customers and partners.

Act Innovate Partner are the values we live by.

In a typical day as a MongoDB Support Engineer , you would

Provide MongoDB technical remote support to internal and external customers focusing on MongoDB solutions for HPE’s Telecom and call management products for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Provide support to resolve defects when problems arise in the customer’s lab or live network environment.

Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system

Assisting end users to avoid or reduce problem occurrences

Adding case resolution to Knowledge Management System

Ensure customer SLA demands are met

Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).

Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.

Providing direction and guidance to process improvements.

Articulating recommendations and explain resolutions to clients.

Representing and leading an HP team in a face to face customer location visit, vendor meeting, etc.

Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.

Handle customer-relations problems promptly and appropriately, escalates issues according to established procedures.

To be part of 24x7 on-call support roster

Essential Experience / Skills :

At least 4+ years of experience in MongoDB

Holding a Bachelor’s engineering degree or equivalent experience and a minimum of 5+ years of experience or a Master’s degree and 3+ years of experience.

Primary skills : MongoDB

Secondary skills : UNIX / Linux

Analytical problem solving skills

Problem reproduction skills on lab setup

Fluent in English

Strong interpersonal and communication skills achieving personal and group productivity through networking and teamwork.

Customer interaction to promote customer-oriented responsiveness

Microsoft Office tools end-user knowledge, for technical writing and reports

Join us and make your mark!

We offer :

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • An amazing life inside the element! Want to know more about it?
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